Privacy Policy

1. Who we are

Pro Pool Services ("we", "us", "our") is a swimming pool maintenance, repair and staffing company based in Hyderabad, Telangana, India. We operate the website at propoolservices.in.

This Privacy Policy explains what personal information we collect when you use our website or ask us for a quote, how we use it, who we share it with, and the choices you have.

2. Information we collect

When you submit our contact form or a quote request, we collect the details you enter: your name, email address, phone number, and the street, area and city where the pool is located.

We also collect the details you give us about the work you need, including the service you are enquiring about (pool cleaning, pool maintenance or repairs, lifeguard and coach staffing, or pool supplies) and your description of the pool and the issue you are facing.

We do not collect payment card details through this website. Payment arrangements are agreed directly with you when a service is booked.

3. How we use your information

We use the information you provide only for the following purposes:

• To respond to your enquiry and prepare a quote for you.
• To provide the pool services you have requested, including scheduling visits and assigning team members to your property.
• To communicate with you about your enquiry, your scheduled service and any follow-up.
• To keep our own records of the work we have carried out.

4. Who we share it with

We share your details only with members of our own service team who need them in order to carry out the work, such as the technician or supervisor assigned to your pool.

We may disclose information where we are required to do so by law, or in response to a valid legal request from a public authority.

We do not sell your personal information, and we do not share it with advertisers or data brokers.

5. How long we keep it

We keep enquiry and service records only for as long as we need them to provide the service and to meet our legal and accounting obligations. Once they are no longer needed, we delete them.

6. How we protect your information

We take reasonable technical and organisational measures to protect the information you give us against loss, misuse and unauthorised access. Access to your information is limited to the team members who need it to do their work.

No method of sending information over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.

7. Cookies and analytics

Our website may use cookies and similar technologies to keep the site working correctly and to understand, in aggregate, how visitors use it, for example which pages are viewed.

This information is used in aggregate and is not used to identify you personally. You can set your browser to refuse cookies, although some parts of the site may then not work as intended.

8. Your rights

You can ask us at any time to:

• Tell you what personal information we hold about you.
• Correct any personal information that is inaccurate or out of date.
• Delete the personal information we hold about you.
• Stop contacting you.

9. Third-party links and social media

Our website links to our profiles on third-party platforms such as Instagram, Facebook, X and YouTube. Those platforms have their own privacy policies, and we are not responsible for how they handle your information. We recommend reviewing their policies before using them.

10. Children's privacy

Our website and services are intended for pool owners and property managers. We do not knowingly collect personal information from children through this website.

11. Changes to this policy

We may update this Privacy Policy from time to time. The effective date shown at the top of this page tells you when it was last revised.